A few friendly ground rules.
We're not fans of six pages of legalese. The essentials are right here — short, clear, understandable. Our full terms and conditions apply in addition; on request we're happy to send you the long version by e-mail.
Last updated: April 2026 · Subject to change · German law applies.
Contract & Payment.
Your booking becomes binding as soon as we confirm the reservation to you in writing (by e-mail). This forms the rental agreement between you and Winsen-Urlaub / Dennis Lohmann.
A deposit of 30 % of the total rent is due within 7 days of booking confirmation. The remaining balance is due no later than 7 days before arrival — for short-notice bookings, the full amount is due immediately.
Payment is made by bank transfer to the account stated on the invoice. Please arrange any other payment method with us in advance.
Prices & extra costs.
Included in the rental price: use of the entire apartment or house, electricity, water, heating, bed linen and towels, final cleaning, WiFi. Winsen does not charge a local tourist tax.
Bookable for a surcharge (Linde 1): use of the wallbox for electric cars — billed according to consumption.
Arrival & departure.
Arrival from 4:00 pm · Departure until 10:00 am.
Access to the house is via a digital lock system with a PIN code. You will receive this no later than 1 week before arrival. Inside the house you'll find a transponder you may use during your stay.
On departure, we kindly ask you to:
Wash the dishes, put rubbish in the bins, leave the bed linen on the bed, close the windows.
Our final cleaning takes care of everything else.
A few ground rules.
If something comes up after all.
Life doesn't always go to plan. We ask for your understanding that short-notice cancellations represent a loss of income for us — and incur costs beyond a certain point.
Our tip: travel cancellation insurance is almost always worthwhile — several providers insure holiday-home rentals for just a few euros.
In the case of a documented illness or force majeure, we will try to find a fair goodwill solution — we'll work that out together. — All percentages refer to the agreed total rental price. What counts is the date we receive your written cancellation.
Liability & deposit.
As a rule, we do not charge a deposit. Nevertheless, as the tenant you are liable for damage caused by you or your fellow travellers during your stay. Small mishaps (a broken glass, a cup) happen — that's naturally not a problem.
In the event of larger damage, please let us know immediately. We'll sort it out together — usually a solution can be found that's fair for both sides.
We accept no liability for valuables, cash or electronics you bring with you. Please secure these accordingly.
Your data — short & honest.
We process your personal data (name, address, e-mail, phone number, number of guests, travel dates) exclusively to process your booking and, where applicable, for the legally required guest registration.
Your data is not passed on to third parties. No newsletters, no marketing e-mails, no tracking on this website.
After your stay, we retain your data for as long as legally required (tax law: 10 years) — after which it is deleted.
All IT systems used to store your data are located either on our own premises or at the HETZNER data centre. Corresponding data processing agreements are in place.
Last but not least.
Should any of the above provisions be invalid, the remainder of the contract shall remain unaffected. In place of the invalid clause, the provision that comes closest to its economic purpose shall apply.
The place of jurisdiction is — to the extent legally permissible — Celle. German law applies.
If you have questions about any specific point, just call or send an e-mail.
We are people, not paragraphs.